Seasonal Flu Vaccination
Our Flu Vaccination clinics are now open and we have appointments available for all eligible patients.
Appointments can be booked online using the NHS app or any other online patient access service. If you do not have an online account you can also contact the surgery on 01323 482323 to book your appointment.
Click for futher information regarding the vaccination and eligibility.
Our COVID-19 vaccination programme is working within Government guidelines and we are continuing to focus on offering first doses of the Covid19 vaccination to those aged 18 and over.
If you are due a second vaccination dose you will be invited to attend our vaccination centre in the 8th week following your first vaccination.
Third Doses: Boosters
If you are eligible for a booster/third vaccination. You can book online via the national booking system.
National Booking System
To access the National Booking System click Here
You can access your COVID-19 Status by clicking Here
This service allows you to share your COVID-19 status for travel. For more information regarding COVID-19 Vaccination Passports please click Here
Telephone calls to the Practice
We apologise if telephone access to the Practice has been difficult over recent weeks. This is due to the volume of calls being handled at a very busy time. Twice during the Covid 19 pandemic we have increased the number of incoming call lines to the Practice to aid patient access and now reaching the maximum level for staff to answer. We cannot increase capacity further as we are now precluded from employing additional staff to answer these lines as there is no more room in the current inadequate surgery building to accommodate personnel. (see later).
We have not installed a new telephone system as incorrectly reported last week, nor are we closed. We are here providing a full medical service the only difference is that face to face consultations are by invitation after initially speaking with a clinician and our front door is closed but accessed by ringing the doorbell. This is to protect you the public, our staff and other users of the surgery during this global pandemic so that we can limit the number of patients accessing the confined space in the Practice at any one time.
The biggest problem currently is patients and their relatives persistently calling the Practice and blocking our lines to enquire about receiving their covid 19 vaccination.
Please follow the national guidance given by NHS England and wait to be contacted and invited to attend for your vaccination and thereby allow those seeking genuine medical assistance to access the surgery via the telephone lines.
If you are not able to get through on the telephone please explore other options to deal with your enquiry. Email us at ESXCCG.DownlandsMedicalCentre@nhs.net visit our website to use the Engage consult service or book a doctor’s appointment through the LIVI service. Also, the NHS 111 service is available to patients 24/7 – 365 days a year.
Contrary to rumours we remain here to provide medical services as we have done throughout the covid pandemic and lockdowns and despite our front door being closed this is because initial contact is via the telephone, or online and follows the guidance issued by NHS England to GP Surgeries.
If a Clinician is not able to deal with your enquiry through a telephone call or electronically you will be invited to attend the practice and offered an appointment with many patients now being seen.
We thank you for your understanding and support as the Doctors, Nurses and staff work tirelessly to provide medical care to all of our patients under very difficult circumstances. Whilst we are not providing covid 19 vaccines at the Practice we are assisting our Partner Practices with the vaccination programme to ensure all our eligible patients receive when they qualify. Our vaccination service has now transferred to the Beacon Centre for all new 1st vaccinations. Those attending for a second vaccination who had their first at Princes Park Health Centre will attend Princes Park.
We are also handling a significant number of complaints at present and we assure you that we are doing the very best we can to care for all local residents registered with us from premises that are inadequate and not fit for purpose to provide the full range of services required locally.
Please recognise this if you are objecting to the planned new medical centre development at the Hindsland site on the Eastbourne Road as if the new surgery is not achieved you run the high risk of losing your local GP Surgery and you will then have to travel to Eastbourne or Hailsham when you want to see a Doctor. Please go to www.polegateprimarycareresourcecentre.co.uk to see what could be gained for the local population.
12th April 2021
COVID Pandemic Mask wearing on Surgery premises
For the Health & Safety of all surgery users please continue to wear a mask or face covering at all times whilst in the surgery building. Unless you have an excemption. Our front door remains closed so that we can monitor the number of patients in the surgery and ensure social distancing at all times. If you are attending the surgery for an appointment please ring the door bell for attention.
27th July 2021