Complaints

Making a Complaint

Complaints As a Practice, we make every effort to give the best service possible to everyone who attends our practice However, we know things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If so, we would wish for the matter to be settled as quickly and as amicably as possible.

We hope that if you have a problem you will use our practice complaints procedure. We believe this will give us the best chance of resolving problems and gives us the opportunity to improve our practice.

You can either complete the form below or write to the Practice Manager and mark it Private and Confidential. This does not affect your right to approach the local Health Authority if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You should then contact:-

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 0154033

Website www.ombudsman.org.uk

or

NHS England

PO Box 16738

Redditch

B97 9PT

Tel 0300 311 2233

Email England.contactus@nhs.net